Thank you for choosing StrictlyWeightGain By Amy! We strive to provide you with the best shipping experience possible. Please review our shipping policy to understand how we handle shipping, delivery, and related information.
Order Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after the payment is confirmed.
- Customized or personalized orders may require additional processing time.
Shipping Rates and Methods
- We offer several shipping options, including standard, and express shipping.
- Shipping rates are calculated based on the weight of the package and the shipping destination.
- Customers can view the shipping costs at checkout before making a purchase.
Shipping Destinations
- We currently ship to addresses within Nigeria and worldwide.
- For international shipping, additional customs duties and taxes may apply. Customers are responsible for these fees.
Estimated Delivery Time
- Delivery times vary based on the shipping method selected and the destination.
- Estimated delivery times:
- Standard shipping: 1-3 business days within Lagos & 3-5 business days outside Lagos
- Express shipping: 1-2 business days within Lagos
- International shipping: 3-7 business days (may vary based on customs processing times)
Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- Customers can track their orders using the provided tracking number through the carrier's website.
Shipping Delays
- While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions or carrier delays may occur.
- We do not take responsibility for delays caused by the carrier or due to incomplete or incorrect shipping addresses provided by the customer.
Order Changes and Cancellations
- We aim to process orders promptly; therefore, changes or cancellations may not be possible once an order is placed.
- Please contact us immediately if you need to modify or cancel your order, and we'll do our best to assist you.
Lost or Damaged Packages
- In the rare event that your package is lost or damaged during transit, please contact our customer support team within 1-2 of the expected delivery date.
- We will work with the carrier to initiate an investigation and resolve the issue promptly.
Contact Information
If you have any questions or need further assistance regarding our shipping policy, please contact our customer service team at [email protected] or via Whatsapp +2348183248742